Me: Hello Insurance Company
Insurance Company: Hello ma'am, my name is Heidi. How can I help you?
Me: I just got my worker's comp audit and had a couple of questions about how to fill out the form.
Heidi: Sure thing. What is your account number?
Heidi: Lorna's Laces?!! Really? You're Lorna's Laces!!! OMG! OMG! I can't wait to tell my daughter about this. I have tears running down my face! I cannot believe I am talking to Lorna's Laces.
So, the crappy phone call about insurance that I'd been dreading ended up making my day. Pretty sweet don't you think?